![]() Be a straight shooter, even when that is uncomfortable for you or the homeowner. The Project Manager is responsible to make sure the homeowner knows the whole truth. Once the homeowner stops trusting your word, you will never regain their trust. Always tell the whole truth – especially if we’ve made a mistake. Never allow Turnstone personnel or trade partners to enter spaces that are not included in the scope of work unless absolutely required to complete the scope of work. ![]() Help the homeowner relocate possessions to a safe area if necessary. The work area should be cleared of the owner’s possessions and furniture. If the homeowner is feeling chatty, they’ll let you know. Document all important discussions and share that documentation with the homeowner through the construction management portal. Daily job logs are essential, communicating in words and pictures what was achieved and what will happen next. It is impossible to over-communicate what is going on, problems uncovered and proposed solutions, schedules and progress reports. Renovations are inherently unpredictable. ![]() In those cases, let the homeowner know immediately so they can adjust their plans. Most people understand that things happen, and people are sometimes late. Confirm trade contractors’ arrival schedule the evening before. Homeowners do not make a distinction between our performance and the performance of our trade partners – it’s all the same thing to them and they expect us to manage the trades. Most importantly, be there when you say you’re going to be! If you say you’re breaking for lunch the homeowner assumes you will be back in an hour. Make sure the homeowner knows the expected start and finish times each day and communicate daily to either reconfirm or notify of changes to the schedule beyond our control. Always assume the homeowner has planned their day around you or the trade contractors. Nothing is more frustrating than not knowing when workers will be in your home. Don’t leave the homeowner waiting and wondering. This aligns with our goal of completing the project promptly to keep job schedules intact and protect project margins. Understand that the homeowner’s goal is to get you out of their home as quickly as possible, consistent with quality workmanship. Having strangers tearing your home apart is extremely stressful. The following summarizes how Turnstone expects Project Managers to conduct themselves during any project. If you are using Comcast, make sure you’re taking full advantage of the newest technology. If you are not using Comcast, it’s probably time to give it another look. The details are beyond the scope of this blog, but feel free to reach out to me if you would like to learn more. The mesh network is an additional expense, but well worth it since I now have a very strong Wi-Fi signal throughout my home and very fast download speeds on all our connected devices including smart TVs. The payback period on the modem is 16 months. I went a different route, purchasing a modem and a separate Wi-Fi “mesh” network on Amazon. There Wi-Fi router has limited capabilities, especially in a larger house with lots of devices.You must pay Comcast $10 a month to lease their modem/router.This is clean and simple, but not ideal, for two reasons: Comcast’s leased equipment includes a modem and router that are combined into one device. To have Wi-Fi in your house you need a wireless router. A modem does not provide you with the wireless Internet that you have become accustomed to, also known as Wi-Fi. Your modem is the device that brings the Internet signal into your home. First, some terminology to help you understand your options. ![]() You don’t have to pay Comcast $10 per month to lease their combined modem and router. ![]()
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